Frank Delanghe, Managing Director of D Soft:
“In 2019, we were able to achieve a substantial growth in sales due to the fact that we were able to realize among other things a large custom project, ‘DigiChambers‘, the digital portal for the Chambers of Commerce in Belgium. But because we have also invested enormously in product development, this growth in turnover does not translate directly into growth in profit. One of the products that has taken a lot of time and therefore money is the further development of the Zevij-Necomij catalogue. As a result we now offer a site that is as generic as possible and that can be fully customized by members. In this way two of our four activities have been highlighted: customization and e-commerce. In addition, we are and will remain very active in message traffic (DocTrails has now existed for ten years) and in working securely with digital signatures.
What will the future bring?
Looking ahead, Frank Delanghe expects the biggest development with DocTrails: “DocTrails is a wonderful product, but we see opportunities to use the product better and more. Setting up DocTrails for the electronic processing of electronic invoices is complex and often manual. As a result, often almost a month passes before a new connection is fully operational. It remains laborious and therefore time-consuming. And there is still manual work involved. This must be eliminated if we really want to scale up. That’s why in the coming years we are going to use artificial intelligence to do the job. The software tools we need are already available and have proven themselves. We are now going to integrate them to create a self-learning system. Once we succeed in that, D Soft can scale up, without being inhibited any more by the lack of good ICT people.”
DocTrails allows enormous amounts of data to be generated. Frank Delanghe: “We can generate information from those data, such as invoice data like product, price, description, date. For example, the average price for a broomstick or sales in a geographical sense. But in the coming years we want to go a step further. By also using business intelligence, we want to use the past to make predictions about the future. We have the data available and we are going to use it optimally to provide insight and to support both members and suppliers in making decisions for the future.
That’s not stretching it, because looking five years ahead is an eternity in IT. It is reality in the very near future, because the data and the technology are already available. I am convinced that in this way we will continue to maintain our leading role and that we will also use it more broadly than just in Belgium and the Netherlands.”